Live chat and help desk for small online stores with Lyro, an AI agent that answers from your site and FAQs.

FreemiumFree planby Tidio

Tidio website — Homepage, captured October 2026

Overview

Tidio is a customer service platform aimed at small e-commerce stores and websites. It combines a live chat widget, shared inbox for email, Messenger, Instagram and WhatsApp, a visual Flows automation builder and Lyro, an AI agent that learns from your website and FAQ content to answer customer questions and hand off to a human when it cannot. Stores on Shopify and WooCommerce see order details inside conversations and can let Lyro answer order-status questions. A small business typically installs the widget, lets Lyro crawl the site, adds a few FAQ corrections and sets business hours for human takeover. It integrates with Shopify, WooCommerce, Wix, Squarespace, WordPress, Mailchimp, HubSpot and Zapier. A real caveat is that Lyro conversations are metered separately from the support seat plan, and the free plan's 50 AI conversations are a lifetime allowance rather than monthly, so meaningful AI usage requires a paid Lyro tier.

Pricing: Free plan with 50 lifetime Lyro conversations; Starter $29/month ($24.17 annual); Growth from $59; Plus from $300 plus usage; Lyro AI Agent standalone from $32.50/month (Oct 2026).
Works with: ShopifyWooCommerceWixSquarespaceWordPressMailchimpHubSpotZapier
Features: Chat interfaceCustomer service agentsHuman handoffIntegrationsNo-code builderWorkflow builder
Checked: October 2026

Fit

Open top use case

Verdict

Best for

Small online stores that want a chat widget plus an AI agent they can set up in an afternoon.
An AI chat agent that answers shipping, returns and product questions from your existing site content.
A single inbox for chat, email and social messages for one or two support people.
Flows that greet visitors, collect emails and trigger abandoned-cart or order-status answers.

Not ideal for

Teams with complex ticketing or those needing phone support and deep CRM workflows.
Conversation caps are low on entry plans and answers are only as good as the crawled pages.
Billable conversation limits per plan and limited SLA tooling.
Flows are a separate add-on on some plans.

Pays back on

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Not paid placement. Verified means the listing passed our current editorial checks; it does not guarantee fit for every workflow.

Live chat and help desk for small online stores with Lyro, an AI agent that answers from your site and FAQs.

FreemiumFree planby Tidio

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Overview

Pricing: Free plan with 50 lifetime Lyro conversations; Starter $29/month ($24.17 annual); Growth from $59; Plus from $300 plus usage; Lyro AI Agent standalone from $32.50/month (Oct 2026).
Works with: ShopifyWooCommerceWixSquarespaceWordPressMailchimpHubSpotZapier
Features: Chat interfaceCustomer service agentsHuman handoffIntegrationsNo-code builderWorkflow builder
Checked: October 2026

Fit

Open top use case

Verdict

Best for

Small online stores that want a chat widget plus an AI agent they can set up in an afternoon.
An AI chat agent that answers shipping, returns and product questions from your existing site content.
A single inbox for chat, email and social messages for one or two support people.
Flows that greet visitors, collect emails and trigger abandoned-cart or order-status answers.

Not ideal for

Teams with complex ticketing or those needing phone support and deep CRM workflows.
Conversation caps are low on entry plans and answers are only as good as the crawled pages.
Billable conversation limits per plan and limited SLA tooling.
Flows are a separate add-on on some plans.

Pays back on

Run the audit

Compare

All customer support tools

Intercom Fin
AI customer service agent for answering support questions and handing off to teams.
Customer SupportPaid
Gorgias AI Agent
Ecommerce-focused AI support agent for automating customer conversations.
Customer SupportPaid
Crisp
Flat-priced shared inbox, chat widget and knowledge base with an AI agent, billed per workspace instead of per seat.
Customer SupportFreemium
Chatbase
Build an AI support agent from your website, docs and files and embed it as a chat widget or WhatsApp bot.
Customer SupportFreemium

Not paid placement. Verified means the listing passed our current editorial checks; it does not guarantee fit for every workflow.

Tidio.

What it does.

Where it fitsbest.

Who it suits.Who it doesn’t.

Best for

Not ideal for

Relatedopportunities.

Alternatives.

Tidio.

What it does.

Where it fitsbest.

Who it suits.Who it doesn’t.

Best for

Not ideal for

Relatedopportunities.

Alternatives.