Omnichannel messaging inbox for WhatsApp, Instagram, Messenger and more with AI agents and workflow automation.

Paidby respond.io

respond.io website — Homepage, captured October 2026

Overview

respond.io is a conversation management platform for businesses that sell and support through messaging apps. It unifies WhatsApp Business API, Instagram, Facebook Messenger, Telegram, LINE, web chat, SMS and email into one inbox, with contact merging, assignment rules, broadcasts and a visual workflow builder. AI features include AI Assist and AI Prompt for agents on all plans and autonomous AI Agents on Growth and above that answer from your knowledge sources, qualify leads and hand off to humans; AI usage consumes credits. Small businesses in retail, education, travel and clinics use it to run sales and support conversations over WhatsApp with a team rather than one phone. It integrates with WhatsApp Business API, Instagram, Messenger, HubSpot, Salesforce, Shopify, Zapier and Make. A real caveat is that Growth and Advanced are billed by monthly active contacts with overage fees, and Meta charges its own WhatsApp conversation fees on top of the subscription.

Pricing: 7-day trial; Starter $99/month ($79 billed yearly, 5 users); Growth from $199 ($159 yearly) with AI Agents; Advanced $349 ($279 yearly); Enterprise custom (Oct 2026).
Works with: WhatsApp Business APIInstagramFacebook MessengerHubSpotSalesforceShopifyZapierMake
Features: AI agentsChat interfaceCRM syncCustomer service agentsHuman handoffWorkflow builder
Checked: October 2026

Fit

Open top use case

Verdict

Best for

Small teams that do most customer conversation on WhatsApp and Instagram and need shared access with automation.
An AI Agent that answers common questions on WhatsApp and escalates qualified leads to a rep.
Shared team handling of WhatsApp and social DMs with assignment rules and canned replies.
Replying instantly to click-to-WhatsApp ad leads and running follow-up broadcasts.

Not ideal for

Businesses where email or phone is the main channel, or teams with fewer than two people handling messages.
AI Agents require the Growth plan and consume credits per response.
Contact-based billing and WhatsApp fees make high-volume support costly.
Broadcast costs depend on Meta template pricing and opt-in rules.

Pays back on

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Not paid placement. Verified means the listing passed our current editorial checks; it does not guarantee fit for every workflow.

Omnichannel messaging inbox for WhatsApp, Instagram, Messenger and more with AI agents and workflow automation.

Paidby respond.io

Visit website

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Overview

Pricing: 7-day trial; Starter $99/month ($79 billed yearly, 5 users); Growth from $199 ($159 yearly) with AI Agents; Advanced $349 ($279 yearly); Enterprise custom (Oct 2026).
Works with: WhatsApp Business APIInstagramFacebook MessengerHubSpotSalesforceShopifyZapierMake
Features: AI agentsChat interfaceCRM syncCustomer service agentsHuman handoffWorkflow builder
Checked: October 2026

Fit

Open top use case

Verdict

Best for

Small teams that do most customer conversation on WhatsApp and Instagram and need shared access with automation.
An AI Agent that answers common questions on WhatsApp and escalates qualified leads to a rep.
Shared team handling of WhatsApp and social DMs with assignment rules and canned replies.
Replying instantly to click-to-WhatsApp ad leads and running follow-up broadcasts.

Not ideal for

Businesses where email or phone is the main channel, or teams with fewer than two people handling messages.
AI Agents require the Growth plan and consume credits per response.
Contact-based billing and WhatsApp fees make high-volume support costly.
Broadcast costs depend on Meta template pricing and opt-in rules.

Pays back on

Run the audit

Compare

All customer support tools

HubSpot Breeze
HubSpot AI for marketing, sales, service, content, and CRM productivity.
MarketingFreemium
Tidio
Live chat and help desk for small online stores with Lyro, an AI agent that answers from your site and FAQs.
Customer SupportFreemium
Crisp
Flat-priced shared inbox, chat widget and knowledge base with an AI agent, billed per workspace instead of per seat.
Customer SupportFreemium
Wati
WhatsApp Business API platform with shared inbox, broadcasts, no-code chatbots and AI agents for small businesses.
Customer SupportPaid

Not paid placement. Verified means the listing passed our current editorial checks; it does not guarantee fit for every workflow.

respond.io.

What it does.

Where it fitsbest.

Who it suits.Who it doesn’t.

Best for

Not ideal for

Relatedopportunities.

Alternatives.

respond.io.

What it does.

Where it fitsbest.

Who it suits.Who it doesn’t.

Best for

Not ideal for

Relatedopportunities.

Alternatives.